WarbaBank

Terms and Conditions Warba Travel Program

1. This program applies exclusively to holders of Visa credit and prepaid cards specified in the approved table within the Warba Travel Program. Any transactions made using cards not included in this program will not be counted.
2. Participation in the Warba Travel Program is limited to customers classified within the Bank’s approved segments, whether based on salary or total deposits. Customers who are not classified or do not meet the criteria for any segment are not eligible to participate in the program or benefit from its advantages.
3. Program eligibility is based on the customer’s segment as of the first day of the calendar month. If a customer is newly segmented or newly onboarded after the month begins, their transactions for that month will not earn Travel Points.
4. The Bank runs a quarterly segmentation review where customers may be (upon notification) downgraded or upgraded based on their activity during the previous consecutive months.
5. To start earning Travel Points, the customer must spend a minimum of KD 100 per month to be eligible to earn Travel Points.
6. For the first 5,000 Kuwaiti Dinars of eligible spending during a single calendar month, whether local or international transactions, Travel Points will be calculated according to the earning rates shown in the approved points table, based on the card type held by the customer. These rates may reach up to 10 Travel Points per 1 Kuwaiti Dinar for international transactions and 3 Travel Points for local transactions.
7. For any total spends exceeding 5,001 Kuwaiti Dinars within the same month, 1 Travel Point will be calculated for every 1 Kuwaiti Dinar spent, whether for local or international transactions.
8. The maximum number of Travel Points a customer can earn in a single calendar month is 100,000 points, regardless of the total value of transactions made.
9. Travel Points calculation is based on the eligible transactions posted during the month, as transaction posting might take up to a maximum of 15 days. In case the posting date was in the consecutive month, it will be then counted as a transaction in that consecutive month.
10. Qualified transactions are those done via the eligible cards through point-of-sale terminals both locally and internationally as well as online payment gateways, excluding cash withdrawal transactions.
11. All Travel Points accumulated from transactions made by both the primary and supplementary card(s), will be rewarded to the digital “Pocket” of the primary account holder within 5 working days upon the end of the month.
12. Travel Points will be credited within 5 working days upon the end of the month after transactions are approved.
13. Cancelled and/or reversed transactions will not be considered. In case the transaction was reversed after the cashback amount was rewarded, the Bank retains the right to return such amounts or equivalent in points from the customer’s digital “Pocket” or any of the customer’s current/savings accounts, at any time deemed suitable.
14. Upon calculating Travel Points, the total amount of canceled or reversed transactions will be deducted from the total eligible spending, including refunds and any reversals resulting from tax refunds such as VAT refunds. Eligible net spending is calculated after deducting all such transactions.
15. Warba Bank retains the full rights to review and assess the documents/receipts presented and consider only the “personal” transactions that follow the terms and conditions of the program, and credit the customer’s “pocket” the Travel Points amount within the first week of the following month.
16. Warba Bank has the right not to consider the Travel Points amount accumulated by a customer through non-personal usage, such as business operations, corporate expenses, or other transactions deemed inappropriate by the Bank.
17. Transactions related to the purchase or trading of cryptocurrencies (MCC 6051), FOREX trading (MCC 6211), margin trading (MCC 6210), or any similar transactions are not considered eligible for earning Travel Points.
18. Transactions made to charitable organizations classified under Merchant Category Code (MCC) 8398, whether personal or non-personal, are excluded from eligible transactions. This exclusion applies even if certain companies or entities are classified under this code.
19. Transactions made at merchant categories that do not comply with Islamic Sharia principles, identified under the following MCC codes: 7996, 7801, 7800, 7995, 5813, 5921, are not considered eligible for earning points.
20. Travel Points are calculated and credited to the customer’s “Pocket” digital wallet account available through the Bank’s mobile application. Customers can redeem these Travel Points with airlines, hotels, and travel-related partners participating in the program.
21. All successful point transfers from the customer’s Warba Travel Program “Pocket” to participating partners are considered final and cannot be canceled or refunded under any circumstances.
22. The time required to transfer Travel Points varies by partner; some transfers may occur instantly, while others may take several days.
23. Customers may link their personal memberships with airlines, hotels, and travel-related partners through the Bank’s mobile application to enable point transfers.
24. The customer bears full responsibility for entering the correct loyalty membership number for airlines, hotels, or participating partners. The Bank assumes no responsibility for verifying the accuracy, ownership, or validity of membership(s).
25. The Bank may add new partners and will update and display their information on the Bank’s official website to ensure transparency.
26. Each eligible customer is entitled to receive welcome points only once upon the issuance and activation of an eligible card for the first time under the program. No additional welcome points will be granted for card renewal, replacement, or issuance of another card of any category.
27. In the event of card cancellation, the customer remains entitled to Travel Points for eligible personal transactions posted during the calendar month preceding the card cancellation date.
28. Points earned in the Warba Travel Program “Pocket” digital wallet are valid for twelve (12) months from the date they are earned. If not used within this period, they will automatically expire and be deducted from the wallet balance. Expired points cannot be refunded or reinstated. The customer is responsible for monitoring their balance and expiration dates via the Bank’s mobile application. The Bank assumes no responsibility for any claims related to expired points.
29. Warba Bank has the right to change the terms and conditions of this program by sending a prior notification to customers for a period of no less than one month through any official channel deemed appropriate by the Bank.